Outsourcing: Tradition to E-Commerce

December 2006, Jinan City, the State Department of Commerce, Science and Technology, Ministry of Information Industry as “China’s service outsourcing base cities” is the first to be recognized by one of 11 cities. January 2009, the State Council approved the other 20 cities of Jinan, “China’s Service Outsourcing Demonstration City”, the pilot implementation of a series of 5-year to encourage and support policy, which economic and social development of Jinan City, and to the way of structural adjustment brought major new opportunity for development.

Jinan City, the development of service outsourcing beginning to take shape

Service outsourcing, based on modern network technology and high-level personnel as the support of the new industry, refers to all types of enterprises and organizations will manage, service and R & D part of the business entrusted to a third party service providers, commonly known as the service’s processing trade.

In 2010, the city completed the implementation of the amount of Offshore outsourcing 228 million, an increase of 90%. Among them, the information technology outsourcing (ITO) the amount of $ 107,623,900 offshore implementation, an increase of 99.4%; Business process outsourcing (BPO) offshore the implementation of the amount of $ 35,259,500, an increase of 103%; technical knowledge process outsourcing (KPO) offshore execution the amount of $ 83,730,600, an increase of 87.8%. Cultivation and the introduction of the new 50 service outsourcing enterprises, totaled 200. By CMMI, ISO27001 certification and other international companies to 40; year totaled 1.1 million outsourcing talent training services. Jinan City, Shandong Province is the only “China’s service outsourcing model city” to complete the business indicators account for more than half of the province.

Jinan service outsourcing industry has a certain basis of relatively complete types of outsourcing business. Software-driven information technology outsourcing (ITO) has a certain scale. Jinan is also approved by the State Ministry of Industry and three “China’s software city,” one, represented by the wave, in creating the software, NEC software, which tide for 5 consecutive years selected IAOP (International Association of Outsourcing Professionals) Global Outsourcing 100 strong. Business process outsourcing (BPO) has a better foundation. East Road near the geographic information processing, Taikoo aircraft inspection and maintenance, Gore Te Xisi financial securities analysis, easy Put the rapid development of data processing. Knowledge process outsourcing (KPO) good development momentum. The Province Metallurgical Design Institute, focusing on energy saving building industrial design, drug discovery and development of gold to San Lu, a long record of chemical pharmaceutical R & D outsourcing focus (CRO), to focus on marine science and technology animation outsourcing, Ling good technology, love thanks to the small high-end electronics R & D focus on the rapid development of outsourcing business.

Park industry agglomeration effects are more obvious, as the main carrier of the development of service outsourcing. As a national demonstration zone, Qilu Software Park has been built area of ​​80 square meters. At present, enterprises in the park to 819, employing 5.2 million people, 68.5 billion in 2010 sales. Park, built more than 100 million yuan investment in the largest and most advanced hardware and software technical support for the public platform, enterprises in the park each year tens of millions of cost savings. Qilu Software Park, the park won the National Outsourcing Award for the best service, the wave of groups selected for four consecutive years 2010 Global Outsourcing 100, the wave of the Group, Shandong Weber, Shandong Travel Section, Hui Shi four business days in 2010 selected hundred domestic and international packages growth companies.

Training Support System Outsourcing preliminary framework. Jinan University 66 (including adult education colleges and community), the relevant professional and service outsourcing a relatively complete variety, which set up 11 information technology professionals, has opened 9 Finance professional, seven creative design and animation set up professional, etc., relevant professional training of graduates every year nearly 3.5 million people. More than 30 service outsourcing training institutions, training more than 10,000 businesses each year practical talents.

Established organizations to promote the system and the policy support system. Jinan City, set up a leading group of service outsourcing, promote the outsourcing work. In 2007 the municipal government issued a “on the promotion of service outsourcing industry view”, the establishment of an annual 20 million yuan of special funds to support the financial services outsourcing, in 2009 the municipal government issued a “further promote the views of service outsourcing industry,” service outsourcing size of funds raised to 100 million yuan.

Intellectual property protection system in a leading position. As the first batch of four “National Intellectual Property Model City” one of the Jinan Qilu Software Park in outsourcing-intensive areas, set up aid stations and the outsourcing of special protection of rights of funds, and establish business alliances rights, the implementation mechanism Xianxingpeifu , means of detection of criminal and civil litigation approach means of infringement cases, and further form a good atmosphere of respecting intellectual property rights. In 2007, the Ministry of Commerce held a national specialist in Jinan City, outsourcing discussion meetings, review and exchange service outsourcing Jinan protection of intellectual property rights and information security experience. December 2010, Jinan City, outsourcing of intellectual property rights aid station opening, which is still the first in the country.

Solid progress focus

Outsourcing a number of investment projects being carried out negotiations forward, Evans, the soft international, minimally invasive, nations, Career, Exigen (ENGIN), source and other enterprises have also gradually come to visit Jinan; successfully led Microsoft’s comprehensive strategic cooperation with the Jinan City , assigned to Microsoft and its partners to attract, Jinan; in Tokyo, Japan set up a “China’s service outsourcing (Jinan) Demonstration Base in Japan firm” on Japan to open up new channels to expand outsourcing; newly introduced in Japan a total of Xingda, Volvo Construction Equipment technical services, Bond High-Tech, the United States Dragon Technology, Austria Yun Chi, the Division, such as sea-record 16 Outsourcing companies have settled in Jinan City.

Accelerate the pace of service outsourcing park construction. The total area of ​​160 square meters of Qilu City projects have started outsourcing, outsourcing Qilu City One has taken shape, 15 million square meters of “Silver Netherlands Building,” will be put into use, 23 million square meters of “high-level talent base of 5150 (Olympic Sheng Building) “has broke ground, built after use will reach 10 million employees in the scale; relying on university science parks and high-speed rail Beijing West Railway Station, the digital creative industry park, industrial park and a number of Financial outsourcing expertise or have shown signs of the scale of outsourcing park , or has under construction.

Outsourcing Training with remarkable results. Training institutions to accelerate the introduction of foreign cooperation, Microsoft IT College, India, ViewSonic, South Korea and a number of well-known animation training institutions have been settled; speed up the training institutions, universities and enterprises of the “3 +1″, “2 +1″ talent foster co-operation has led to eight classes of setting up Service Outsourcing; to strengthen school-enterprise cooperation, joint Shandong Normal wave of innovation and ViewSonic, led Shandong Institute of Light Industry, Jinan University, opened 14 universities of professional software services outsourcing, the scale of the talent training nature implanted substantially to higher education.

Reinforce the foundation is still the focus of the next stage of development

To serve as the representative of the global outsourcing services to a new round of surging wave of industrial transfer. Currently, 95% of global Fortune 1000 companies have developed business outsourcing plan, said in a report released by KPMG, the global outsourcing market in the next three years more than 30% compound annual growth rate. 2020, the global Offshore outsourcing market will reach 1.65 trillion -1.8 trillion. This goes to accelerate the development of service outsourcing in Jinan City, provides an unprecedented opportunity. As a way to adjust the structure of the engine switch to one of the national, provincial and municipal-related policy support under the guidance of service outsourcing in recent years, showing a high growth, export growth from the transition to graduate employment, the role of outsourcing is gradually being reflected.

Jinan City this year, plans to complete the implementation of offshore outsourcing 80% of the amount of growth, and strive to service outsourcing in 21 cities in the ranking model.

Do a good job outsourcing investment. Information for Hitachi, CSC (Computer Sciences Corp. USA) and a number of 500 projects fall; further implement Jinan strategic cooperation agreement with Microsoft, attract the Microsoft Partner stationed in Jinan City; of existing projects have been talking about further contacts follow-up, promotion, for each enterprise’s needs and problems in a creative way to provide personalized solutions for the early fall flowering. Different target countries for the implementation of “difference” investment. The United States from providing outsourced human resources to meet the requirements start to aim at Los Angeles, New York, San Jose, Seattle and other cities in the depth of investment; on India from the “market for enterprise”, the first part of the package to provide the market allowed to come in to start, and the development of offshore outsourcing; of Japan from Jinan City, location advantages and preferential policies to start with, attract Tokyo, Osaka, Okinawa, Sapporo and other key areas of the outsourcing business; of Singapore from the introduction of its strategic partner to start outsourcing the park, attracting the outsourcing business and Jinan City parks and related outsourcing enterprises to develop cooperation.

Strongly promote the service outsourcing park planning and construction. Actively introducing a number of domestic and industrial park developers, quick start in areas where conditions permit construction of new outsourcing park, and preferential policies, land planning, project approval and other aspects of the implementation of good. Accelerate the construction of Qilu outsourcing city, attracting a number of Fortune 500, Global Outsourcing 100 companies gathered in Jinan as soon as possible.

Painstaking, and practical personnel training and training outsourcing work. Focus on the introduction of foreign well-known training institutions, as well as advanced courses, teachers and teaching, and promote cooperation between domestic and international training institutions and enterprises, training institutions and universities, the integration between the closely docking, focusing on the introduction of the United States, Japan and India personnel training system. Increase the applicability of the service outsourcing talent training at the same time, in particular, to strengthen efforts to train personnel in the high-end to support the enterprise “to send out, please come in”, in particular, Microsoft’s introduction of high-end training system. Make good use of Jinan City, the introduction of high-level personnel policies, good service outsourcing talents and entrepreneurial talent leading the introduction of work.