Key Process For Call Center Selection

Call centre outsourcing has matured in the United States, Call centre outsourcing ratio is 12-15% in the United States, so much cultivated as COVENSYS, Tele technology, SITEL, tens of thousands of people listed companies. Currently in China there are many companies outsource the project is being or has been outsourced. Multinational and domestic enterprises and foreign enterprises outsourcing contract will choose to outsource some of the different business point of view, but basically still can be a key part of GM. Combination of past experience, sum up the following options call center outsourcing business critical processes and steps are as follows:

1. In the clear outsourcing project, set up project teams and contract evaluation committee (usually a member of the bid evaluation committee to have contact with 1-2 bit more than 5 years outsourcing provider, familiar with international rules and contract terms and key points of a question from members good)

2011 Cloud Summit Will Be Held in BJ

Cloud Computing in 2011 China Summit will be held on March 24 opened in Beijing. The event in the “cloud computing in China: technological innovation and application needs,” as the theme, from the needs of industry and business users point of view of cloud deployment strategies in depth, cloud security, cloud computing and data centers, cloud computing to support telecommunications business, cloud computing power upgrade petrochemical business, cloud computing and tele-medicine, cloud storage and virtualization, the public and private cloud and mixed cloud, cloud computing business model innovation hot topic. Guest speakers will participate in the industry include: State Information Center Experts Committee Ning Jiajun, general manager of China Unicom, the Ministry of Information Liubo Liang, director of China National Chemical Information Center, Li Institute, Kyushu Medical Group Headquarters Information Technology Minister Tianchao Bo, Tsinghua University Library Museum director Zhang Chengyu and other systems.

Outsourcing: Tradition to E-Commerce

In 2010, the domestic online retail market to reach 513.1 billion transaction size, e-commerce has become the best prospects for sales channels. To this end, a number of traditional companies moving into e-commerce. In fact, e-commerce with traditional business is a fairly new field, neither the e-commerce personnel, lack of experience in e-commerce operations, some traditional enterprises into e-commerce field road is tortuous. Outsourcing, after traditional enterprises into e-commerce of a shortcut.

In fact, many large business operations outsourcing is commonly used in the process of business strategy. The call center business, for both online games such as grand operators, Internet companies like Tencent, or even IT giants like Intel, the call center is usually outsourced to professional operators. The reason why outsourcing is because the professional management of call center business enterprises, not only has a wealth of experience, and professional operation process. If companies build their own call center, not only to spend huge amounts of money, but also invest enormous human and material resources. Even so, companies create their own call center, quality is difficult to achieve their operational needs of business operations. For this reason, most enterprises will outsource to a professional call center operators.